Questions By This Category
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- How do I enroll in a course?
- Regular Questions
- Advanced questions
- Company Policies
- Payment Options
- Terms & Conditions
How do I enroll in a course?
Simply select a course, click "Enroll" or "Buy Now," complete the payment, and get instant access.
Do I get lifetime access to purchased courses?
Yes! Once you purchase a course, you can access it anytime, unless stated otherwise.
Will I receive a certificate after completing a course?
Yes, most courses offer a certificate of completion, which you can download after finishing the course.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
Can I get a refund if I'm not satisfied with a course?
We offer a refund policy based on specific terms. Please check our refund policy page for details.
How can I contact support if I have an issue?
You can reach our support team via email or live chat for any assistance.
How do I create an account?
To create an account, click on the "Sign Up" button, enter your details, and verify your email. Once registered, you can start enrolling in courses.
Can I access my courses on mobile devices?
Yes! Our platform is fully mobile-friendly, allowing you to access courses anytime on your smartphone, tablet, or computer.
Are there any free courses available?
Yes, we offer a selection of free courses. Simply browse our catalog and filter by "Free Courses" to start learning without any cost.
How can I track my course progress?
Your progress is automatically saved. You can check your dashboard to see completed lessons, pending modules, and overall progress.
Do you offer group or corporate training?
Yes! We provide group and corporate training solutions. Contact us for customized training plans for your team or organization.
Can I download course materials for offline access?
Some courses offer downloadable resources like PDFs, worksheets, or slides. However, full video lessons can only be accessed online.
Do you provide API access for integrating courses with other platforms?
Yes, we offer API access for business and enterprise clients. Contact our support team for API documentation and integration details.
Can I resell or white-label your courses?
We offer licensing and white-label solutions for businesses. If you're interested, please reach out for partnership opportunities.
Is there a way to track employee progress for corporate training?
Yes! Our LMS provides reporting and analytics tools that allow businesses to track employee progress, quiz scores, and certifications.
Can I host live classes or webinars on your platform?
Yes, we support live classes through integrations with Zoom, Google Meet, and other webinar tools. You can schedule and manage live sessions from your dashboard.
What is your refund policy?
We offer a [number]-day refund policy for eligible courses. Refunds are processed based on our terms and conditions. Please review our Refund Policy page for full details.
How do you handle data privacy and GDPR compliance?
As a France-based company, we comply with GDPR regulations to protect your personal data. We do not share your information without consent. For more details, check our Privacy Policy.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers, ensuring secure transactions that comply with European payment standards.
Do you charge VAT on purchases?
Yes, as a company based in France, we charge VAT where applicable according to EU tax regulations. VAT details are included in your invoice at checkout.
How can I request an invoice for my purchase?
Invoices are automatically generated for each purchase. You can download them from your account dashboard or contact our support team for assistance.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, AMEX), PayPal, bank transfers, and local payment options available in France and the EU.
Do you support installment payments?
Yes, we offer installment payment options for selected courses through Klarna, PayPal Credit, or bank financing (where available).
Do you charge VAT on payments?
Yes, as a France-based company, we apply VAT according to EU regulations. The VAT details are shown at checkout and on your invoice.
Can I get a refund if I have payment issues?
Refunds are available based on our refund policy. If you experience a payment issue, please contact our support team for assistance.
How long is my personal free trial?
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What are the general terms of using your platform?
By using our platform, you agree to our Terms & Conditions, which outline usage rights, content access, and platform policies. Please review them before enrolling in a course.
Can I share my account with others?
No, account sharing is strictly prohibited. Each account is for individual use only. Violation of this rule may result in account suspension.
What happens if I violate the terms of service?
If you violate our Terms & Conditions, we may suspend or terminate your account without a refund. Serious violations could lead to legal action.
Do you comply with French and EU digital laws?
Yes, we fully comply with French consumer protection laws and EU digital service regulations (GDPR, Digital Services Act, etc.) to ensure legal transparency and fairness.
Can the Terms & Conditions change?
Yes, we may update our Terms & Conditions as needed. Any changes will be communicated via email or posted on our website. Continued use of our platform means acceptance of the new terms.